IT support thatkeeps yourbusiness moving.

Spencer Micro is based in Towcester and covers Northamptonshire and the surrounding villages. Remote support reaches anywhere with an internet connection, so a lot of problems get fixed the same hour without anyone travelling. For hardware faults, networking and anything that genuinely needs hands on the machine, we come to you.

Both, and they're treated the same way. Businesses tend to want ongoing support, Microsoft 365 management and someone who knows their setup. Home users usually come to us with a specific problem: a machine that won't start, a slow laptop, a broken upgrade, a suspicious email. Neither gets bumped to the back of the queue because of the other.

Our average response time is under an hour during business hours, which are Monday to Friday, 9am to 5pm. If you're already on a call with us, the remote support link on our homepage gets us onto your screen in about a minute.

Every job is quoted before any work starts, so you know the figure in advance and there are no surprises on the invoice. Costs vary enormously between a ten-minute remote fix and a full network rebuild, which is why we'd rather look at your actual situation than quote a number that turns out to be wrong. Get in touch and we'll tell you what it takes.

Very often, yes. Anything that lives in software (Windows problems, email and Microsoft 365, printer setup, malware, slow performance, configuration) can usually be handled remotely while you watch what we're doing. You only need an internet connection and to run the remote support tool. Hardware failures are the main thing that still needs a physical visit.

Spencer Micro Limited was incorporated in 2010, and Sean Spencer has been working hands-on in IT for over 35 years before and since. That covers everything from business networks and servers to home PCs, which is why we're comfortable with older kit that other people won't touch.

Yes, both. Microsoft 365 work covers migration, licensing, mailbox and account management, and locking down the security settings that ship switched off by default. Security work covers reviewing what you've actually got exposed, prioritising what matters, and putting sensible protection in place rather than selling you a product you don't need.

We build custom gaming PCs to spec, and we upgrade existing machines where it makes financial sense. If a machine isn't worth spending money on, we'll say so rather than take the work. That's usually the more useful answer.

Call 01327 635 160, email helpdesk@spencermicro.co.uk, or use the contact form on this site. Tell us what's going wrong in plain English. You won't be asked to describe your problem to a script.